Return & Refund Policy
Return & Refund Policy
At Eloviau, we want every customer to have a positive shopping experience. If you have any issue with your order, please contact our customer support team and we will assist you.
Return Period
Customers may request a return within:
30 days after delivery
Return requests submitted after this period may not be eligible for approval.
Return Requirements
To qualify for a return:
- The item must be unused and in its original condition
- The product must include original packaging and accessories when applicable
- Proof of purchase is required
- The return request must be approved by our customer support team before shipping the item back
Return Approval & Return Address
Please do not send any return before receiving approval from our customer support team.
Once your return request is approved, we will provide the applicable return address and return instructions, as the return location may vary depending on the product and fulfilment facility.
Return Shipping Costs
If the item you received is damaged, defective or incorrect, we will cover the return shipping cost.
For change-of-mind returns, return shipping costs are the customer's responsibility unless your local consumer law provides otherwise.
Damaged, Defective or Incorrect Items
If you receive a damaged, defective, or incorrect product, please contact our customer support team as soon as possible.
To help us review your request, please provide:
- Your order number
- A clear description of the issue
- Photos or videos showing the damage, defect, or incorrect item received
After review and approval, we will provide an appropriate solution, which may include a replacement item or a refund depending on the situation.
Refund Process
Once your return is received and inspected, we will notify you regarding the refund status.
Approved refunds are issued to the original payment method within:
5-10 business days
Your bank or payment provider may require additional time to process and display the refunded amount.
Non-Returnable Items
Some items may not be eligible for return, including:
- Used products
- Items damaged after delivery due to customer handling
- Gift cards or promotional items
Order Cancellation
If you need to cancel your order, please contact us as soon as possible. Once an order has been processed or shipped, cancellation may no longer be possible and the return process may apply.
Contact
For return requests or support inquiries: